Good Morning Miriam,

Thank you very much. Now, I can say with confidence if any family members ask where we got our son's watch, The Watchery will be our response and with a very good story to tell.

You know Miriam, my husband & I typically do not spend that kind of $$ for a watch, but it was for our son's graduation, and he loved it...So, I thank you most sincerely for your service.

Today, customer service is not like it used to be, but at The Watchery...it is.

Patti Baran

Patti Baran, E. Longmeadow, MA, 11/09/09

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Hi. My name is Ben and I had the distinct pleasure of working with Zack to purchase a men's Concord Delirium 18kt gold watch with diamonds on the sides of the bezel (your item 0311002). It arrived as promised, on time, new but the fit was a bit snug.

I then had the distinct pleasure of speaking with Carlotta who then introduced me to Molly. I also had the distinct privilege to chat and e-mail Eddie Shaer who got Katy to get in touch with me and now the whole thing seems to be handled quite well and to my great satisfaction.

I want to express my gratitude to all of you who made this (somewhat expensive) sale, go smoothly from start to finish. I would rate The Watchery as follows;

Sales 100%
Customer Service 100%
Cust. Service after sale 100%
Overall Cust. Satisfaction 110%
Referral to Friends/Family 100%

Thanks to each and every one of you for making this special gift, that more special.

Ben

Ben, Tarzana, CA, 11/09/09

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Hi, just wanted to say that your service is excellent and very fast ! We ordered a watch yesterday and it came today ! Everything was perfect..and we can't wait to give the watch as a gift. Thank you very much ..we look forward to ordering from you in the future ! Thanks Again !

Thomas, Roseland, NJ, 11/05/2009

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YES I DID RECEIVE MY WATCH. YOUR SERVICE WAS EXCEPTIONAL. I'M VERY HAPPY WITH MY WATCH.

THANK YOU,

SUSAN

Susan, WA, 11/03/2009

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Dear Eddie,

Just a note to say Thank You very much. I received the Gold Plated Rondiro Movado watch yesterday, am still waiting for the others to arrive. As you know I was really very nervous as I have never bought on the internet before and also the fact that I had a robbery recently and had lost everything. All my jewelery that my Husband had bought me over the last 15 years including my daughters jewelery that was given to her by deceased grandparents which were the only memories left of lost loved ones. These can never be replaced. When I saw the watch yesterday it was such an incredible feeling, it felt like I had never lost it. I am so grateful to you and Thank you once again and especially for the excellent service. I will definately highly recommend you to all my family and friends.

It was really a great experience dealing with you and the watchery.com and I am truly amazed at the professionalism and Fantastic Service.

Take care and have a good week.

Kindest regards

Gwen

Gwen, Benoni, South Africa, 11/03/2009

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I would like to thank you for the efficient manner in which you took my order and processed it promptly. I received both watches yesterday,October 15, 2009. Both watches arrived in perfect condition and my wife and I are happy to receive it. Excellent customer service is definitely your trade mark. Keep up the good work.

Donald Inniss

Donald Inniss, Miami Beach, FL, 10/16/2009

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Hi Hanna,

Thank you very much for your very good service, I shall tell everybody about your company and service,
Thank you again,

Marc Burggraaff

Marc Burggraaff, Vlaardingen, Netherlands, 09/28/2009

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Dear Hanna,

The watch got here today, and it looks in good shape and working. Hope it will keep like that for the next few years.

I would like to thank your excellent service, communication, responsiveness and help. The Watchery is now on my top list on this regard.

In my view, good companies show their attributes by handling issues and exceptions on a good way, and I find difficult to imagine a better way than the one I got.

I am looking forward to buy again from you, and I am also recommending your company extensively on the specialized watch forums where I am a member.

Kind regards,

Rodrigo Andai


Rodrigo Andai, Santiago, Chile, 09/23/2009

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Dear Esther,

finally I received my watches today. Thank you really very much for your great help. You are wonderfull! I would like to say your boss that I am absolutely satisfied with you and with your collegue Levi - perfect and fast work.

Have a nice day!

Vladimir

Vladimir N., Martin, Slovakia, 09/21/2009

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Thanks,

I'm wearing it....Great Job.

Clay

Clay, San Antonio, TX, 09/18/2009

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Oh my God! You guys are the best - I will not only order from you the next time I am shopping, I will spread the word about the wonderful customer service I am receiving. THANK YOU VERY MUCH!!!

You guys are THE BEST!

Thanks,

Rajeev


Rajeev P., Ashburn, VA, 09/15/2009

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Hi there,

I just received and check my new TAG. It is for real, brand new Tag with serial number. I couldnt be happier than today. Thanks for the staff of watchery. For sure i will buy another luxurious watch from you guys again. Prompt reply, prompt delivery and last but not least, excellent watch. Thanks and regards.

Jimmy K., Indonesia, Bandung, 09/15/2009

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just got the watch.
thank you very much!!

Amir Rubinshtein

Amir Rubinshtein, Lodi, NJ, 09/10/2009

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Welcome and i appreciate that u would like to share it on testimonial page. I admire with truely heart that your company and your staffs is great, responsible and very honestly with customer. I got the product already. It is very fast as I think. Therefore, I really very happy to buy the watch from the watchery website and I will tell everyone that I know to buy the product from u if they want to buy watch.
Thank you very much for everything with sincerely, Khumwiramkul

Khumwiramkul, Bangkok, Thailand, 09/04/2009

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Today I've received ordered watch. Thank you for your prompt delivery. It's great satisfaction of mine.

Best regards

Wieslaw Wodyk

Wieslaw Wodyk, Gdynia, POLAND, 09/03/2009

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FYI - I have received my watch & love it. Thank you! :)
Jill T.

Jill T., Edina, MN, 09/03/2009

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Thank you, Hanna. Great customer service is rare these days and you have been very helpful. I will certainly continue doing business with you and the good folks at The Watchery!

Steve

Steve R., Lansing, MI, 09/01/2009

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Hanna,

I just wanted to say I have received the order and everything is in excellent condition. Total time for the piece to get here was 10 days from ordering. And the watch is excellent. I couldn't be happier with the purchase. Thank you.

Mr. Yacono

Vincent Y., APO, AP, 09/01/2009

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Thanks Hanna - great customer service as always from The Watchery - lots of lessons to be learned from the way you guys conduct business in all aspects. First class.


Jason Fox, Brooklyn, NY, 09/01/2009

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thank you for your prompt response and look forward to purchasing more items through thewatchery.com thx a bunch!!!! :)

Kyung Lee, Granada Hills, CA, 08/25/2009

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Hi Sam

This is Manny:

Good morning guy.

Thanks for everything you did for me,you are a very good salesman,i am glad for knowing you.
i got my watch at 8:00 am ,i am vereeeeeeeey happy.
T-H-A-N-K-S!!!!!!!!!!!!!!
I am soory for bother you a lot,but please you need to understand that it was big money and i do not know you,even your company and it was the first time i buy that tipe of expensive item

have a good day

Manny.

Manny, Miami Beach, FL, 08/21/2009

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Thank you very much. In an era of bad customer service your company has really stood out in my mind. You have responded to any of my emails very quickly and when I spoke with Melinda in your customer service department she was professional and helpful. To sum it up dealing with The Watchery has been a very pleasant experience. I would recommend your company to anyone looking to buy a watch and I will certainly use The Watchery in the future.

Thank you again.

Steve J.

Steve J., Scottsdale, AZ, 08/19/2009

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Dear Staff,

The Tag Link watch I ordered on Thursday has just been delivered and I wanted to say how delighted I am with the service of your company and the watch itself. It's a present for my husband's birthday on the 8th September but I never expected such a quick delivery, especially to West Australia!

My thanks to all concerned.

Kind regards,

Linda

Linda Vogels, Subiaco, AUSTRALIA, 08/18/2009

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Just a note to thank you for your excellent and efficient service. Thanks also to your on-line and telephone support from Larry - he was very patient with me! I would highly recommend your service.
It’s worth saying also that even after paying UK import taxes, the price of the watch was significantly cheaper than the same model sourced here in the UK.

Kind Regards,

Sally Black

Sally Black, Ilkley, UK, 08/15/2009

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Sam, the watch arrived yesterday on schedule. gave it to my business partner as a birthday gift. he is a watch guy. i am not. so i was going out on a limb a bit picking it out. glad to say, he absolutely loved it. i told him where i bought it and what i paid and he thought it was a great value, as well. you're running a nice operation. thanks again. T.L.

T.L., Malibu, CA, 08/07/2009