Phone orders please mention:
Customer Testimonials
Hi, just wanted to say that your service is excellent and very fast ! We ordered a watch yesterday and it came today ! Everything was perfect..and we can't wait to give the watch as a gift. Thank you very much ..we look forward to ordering from you in the future ! Thanks Again !
Thomas, Roseland, NJ, 11/05/2009
YES I DID RECEIVE MY WATCH. YOUR SERVICE WAS EXCEPTIONAL. I'M VERY HAPPY WITH MY WATCH.
THANK YOU,
SUSAN
Susan, WA, 11/03/2009
Read More Testimonials Add Your Testimonials
All of our watches are 100% genuine with serial numbers. We buy our watches through authorized dealers and distributors within the watch industry and we work hard to buy them at the lowest possible cost. The result: you get brand-name merchandise at exceptional prices!
All watches are brand-new with original box and papers, unless otherwise noted. Selling a counterfeit watch as the genuine article is a violation of federal law. We do not sell refurbished watches or manufacturer’s rejects. We will never sell a timepiece knowing that it may be defective.
You can call our offices or chat live with our staff
Monday—Thursday: 9:00am—6:00pm EST
Friday: 9:00am—1:00pm EST
We are closed on Saturday and Sunday
If you have purchased a watch with a metal bracelet, there is a good chance you will have to have one or more links removed to fit your wrist properly. This can only be done with the wearer present.
We suggest you take your watch to a reputable local jeweler for sizing. Expect to pay a nominal fee (around $5-$10) for the service. Do not try to size your own watch! You may damage or scratch the watch and bracelet. TheWatchery.com will not accept a scratched or damaged watch return.
Please note: after the links are removed, keep the extra ones! Occasionally, a watch bracelet may break and it is a lot easier (and cheaper) to have it repaired with your own links than it is to order and ship new ones.
Once a watch has been sized, it may not be exchanged or returned for refund.
Payment Options—Domestic U. S.
TheWatchery.com gladly accepts these payments for U. S. orders:
- Credit Card (Visa/Mastercard, American Express, Discover)
- Google Checkout
- PayPal (Up to $10,000.00 per purchase. Shipping address must be a PayPal confirmed address.)
- Certified check
- Money order
- Bank wire transfer
We never charge your account until we are ready to ship your order!
Please Note: Due to a recent upsurge in personal checks fraud, we cannot accept personal checks.
TheWatchery.com gladly accepts these payments for international orders:
- Credit Card (Visa/Mastercard, American Express, Discover)
- PayPal (Up to $10,000 per purchase. Shipping address must be a PayPal confirmed address)
- Certified Check
- Bank Wire Transfer
We do not accept Google Checkout or money orders on international orders.
We never charge your account until we are ready to ship your order!
Please note: we cannot be responsible for additional costs such as customs, duties, VAT, etc. To see an estimate of the VAT you may pay, click here. Since customs policies vary widely from country to country and are constantly changing, we cannot guarantee the accuracy of this estimate, so please contact your local customs office for an estimate before ordering. Please note that we must declare the amount that you paid for your watch on the invoice included with the shipment. Sorry, we cannot declare the watch as a gift when shipping.
All items shipped to any address outside the United States are considered final sales and cannot be returned.
Items shipped within New York State ONLY are charged with 8.625% sales tax. Sales tax is NOT applicable on orders shipped anywhere outside of New York State.
We go to great lengths to ensure that your purchase at TheWatchery.com is protected by state-of-the-art data encryption technology (SSL) to protect against loss, misuse or alteration of your user information. In addition, we use an Internet fraud protection screening system to protect your identity and your credit card transactions. Finally, we maintain an international fraud-prevention department to verify each credit card order and screen it for fraud.
Please be aware that you may be contacted by one of our verification representatives after your order is placed. To avoid needless delay to your order, please be available at the phone number or email address you have provided so that we are able to contact you if necessary.
| Shipping Location | Available Option | Price |
| Continental US | Free Ground | FREE |
| Second Day Air | $19.95 | |
| Next Day Air | $29.95 | |
| AF | Free Ground | FREE |
| Hawaii/Alaska/Puerto Rico | Second Day Air | $24.95 |
| Next Day Air | $29.95 | |
| Canada | Expedited Shipping (2 -3 days) |
$24.95 |
| Express Shipping (1 – 2 days) |
$29.95 | |
| Countries other than US, Canada | UPS Expedited International | $59.95 |
For PayPal purchases, as per PayPal requirements, we can only ship your order to the address confirmed on your PayPal account.
If you’ve shopped with us in the past, you know that we do our best to ship items on the same day, if received and verified before 3pm EST. Whenever possible, we also like to send an email with your shipping notice and tracking information the evening after your item is shipped. But please don’t be surprised if your item arrives before our email does—especially around the holidays and during special sales.
TheWatchery.com ships to most international destinations via insured international priority FedEx or UPS. The price is only $59.95. If we are unable to ship to your destination with full insurance, we will contact you immediately prior to shipment.
Many countries charge a Value Added Tax (VAT) or a Goods and Services Tax (GST) on goods consumed or received in that country. Here is a table listing various VAT charges by country.
P.O. Boxes, APO and FPO orders
Orders to P.O. Boxes, APOs and FPOs are shipped using the US Postal Service, often causing considerable delays.
For your security, all orders require an authorized signature upon delivery. Please be sure that an adult authorized to sign for your package is available at the ship-to address. Your item will arrive via UPS or FedEx, and is fully insured during transit. We are unable to have packages held for pick up. Please be sure to have your order shipped to an address where an adult is available to sign upon delivery.
Order Changes and Cancellations
How do I change or cancel my order?
Because we try to ship orders very quickly, there is a limited amount of time during which we can modify or cancel your order. If you would like to modify or cancel your order, please email us at
orders@TheWatchery.com
and include your order number and change/cancellation request. If you would like to change your order, please specify which watch you would like to exchange it for.
We will respond to your email to let you know if we were able to modify or cancel your order of if it was already sent to shipping. Once you receive your order, you may contact us for a return authorization number to return your order per our return policy .
All timepieces purchased from TheWatchery.com* may be returned in their original, unused condition for a full refund of the purchase price** minus shipping and handling (minimum $9.95) within 30 days from the date of delivery. All original factory tape, plastic protectors and stickers must be intact and never removed. Credit will be issued in the same form as payment received.
All our watches are 100% brand new and should keep accurate time. Please make sure to inspect your watch to see that it is in perfect working order before wearing or removing any tags or factory tape. Once a watch has had its tags removed or has been worn or sized we cannot accept a return. If, after wearing or sizing your watch, you notice that there is a mechanical problem, we will do our best to repair it under our warranty. We cannot accept the return of any watch that has been worn or sized under the premise that it was received that way. It is the buyer's responsibility to inspect the watch upon receipt to ensure that it is in perfect working order, before wearing.
* Except special orders and items shipped outside of the United States.
** American Express and Discover Card orders are subject to a 3% restocking fee.
How do I return a watch?
If you would like to return a watch please
contact us
for the mailing address and for your Return Authorization No. (RA#). This number must be boldly displayed on the outside of the box. A watch returned without a pre-assigned RA# clearly written on the outside of the box will not be accepted. In order to process your return, you must include our return form (
download here
).
Returns must be shipped via prepaid insured traceable delivery (for e.g. UPS or FedEx). Please note: FedEx does not insure watches valued above $500. If your watch is valued above that amount please use an alternate shipping method.
The tracking number for your return must be emailed to us upon shipment.
All shipping and handling costs in connection with returns are the responsibility of the customer.
All returns and exchanges are subject to an inspection by the Returns Department to ensure that the watch is unworn and retains its original tags, plastics, box and manual before we process your refund or exchange request.
All items shipped to any address outside the United States are considered a final sale and cannot be returned.
If you are purchasing a watch as a gift and you are in need of an extension please contact us prior to purchasing. If you received a watch as a gift, contact us with the name of the purchaser and we will do our best to arrange a return.
Before contacting our returns department, please read What can be returned?
Our warranty covers the watch movement and battery replacement for two years from the date of purchase and excludes watch case, bracelet, straps, crown/stem, crystal/glass, finishes, damage caused by excessive wear-and-tear and/or physical abuse and damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations.
Please make sure to inspect your watch to see that it is in perfect working order before wearing or removing any tags or factory tape. All our watches are 100% brand new and should keep accurate time. Once a watch has had its tags removed or has been worn or sized we can only repair the watch if needed and send it back to you. However, we cannot accept it as a return for a refund.
This warranty gives you specific legal rights and you may have other rights that vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
This warranty is valid only at TheWatchery.com. Improper repair or warranty service performed by someone other than TheWatchery.com will void this warranty. TheWatchery.com disclaims any liability for consequential or incidental damages for breach of written or implied warranty of this watch, including merchantability or fitness for a particular purpose.
What should I do if my watch breaks?
Please read our warranty policy . If the damage is covered in the warranty, please contact us by email at repairs@thewatchery.com or by phone at 1-866-843-9282 and press 2, a customer service representative for information on how to have it repaired.
How do I send my watch for repairs?
If you have been advised by TheWatchery to send your watch in for repairs, you will be given a Return Authorization No. (RA#) to be boldly displayed on the outside of the box. A watch returned without a pre-assigned RA# clearly written on the outside of the box will not be accepted. In order to process your repair you must include a repair form ( download here ).
Repairs should be sent by prepaid insured traceable mail courier. The tracking number for your return must be emailed to us upon shipment. Shipping and insurance costs for warranty returns to The Watchery are the responsibility of the customer.
TheWatchery.com offers brand name watches at substantial discounts to the manufacturer's suggested retail price. Because we are not dealers, we can avoid manufacturer's pricing controls and forward greater discounts to our customers. We realize that our prices are incredible. This is due to the fact that we buy our watches in large quantities, have a very low markup and, as an online seller, operate at a very low overhead cost.
Thanks to our customers and fans, we proudly hold an eBay rating of Platinum Power Seller! Click to see our exceptional feedback on eBay.
You can call our offices or
chat live
with our staff
Monday—Thursday: 9:00am—6:00pm EST
Friday: 9:00am—1:00pm EST
We are closed on Saturday and Sunday
After you place an order with The Watchery, we will check the information you give us for validity, including verifying your method of payment and shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order or are unable to complete your order for any reason, we will attempt to notify you using the e-mail address you have given us with the order. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Watchery reserves the right at any time after receipt of your order to accept or decline your order for any reason.
The Watchery attempts to be as accurate as reasonably possible, but does not warrant that product descriptions or other contents of this site are accurate, complete or error-free. In the unlikely event that a product offered by The Watchery is not as described, your sole remedy is to promptly return it in unused condition for a refund.
TheWatchery.com is the sole owner of the information collected on this site. We will not sell, share or rent this information to others in ways different from what is disclosed in this statement.
We request information on our order form including contact, billing, shipping and verification information. This information is used for order, billing and verification purposes only! If we have difficulty processing an order, the contact information is used to get in touch with the customer. TheWatchery.com takes every precaution to protect our users’ information against loss, misuse or alteration of your user information. When users submit sensitive information via our website, the information is protected both online and off-line.
All information is fully protected by SSL encryption technology. Credit card information is retained only as long as necessary to process your transaction after which time your credit card number and verification information are removed from our server.
If you have any questions or concerns about purchasing a watch from TheWatchery.com, please feel free to call us anytime at 516-566-2333 or email us at info@theWatchery.com and we will gladly assist you.
Since 2002 TheWatchery.com has been providing customers with substantial discounts on major luxury brand name watches and accessories. Find popular brands such as Baume & Mercier, Bulova, Movado, Tag Hauer and more. All of our watches are 100% authentic and come with a 2 year warranty and 30-day money back guarantee. We strive to provide 100% customer satisfaction on every order.
Join our Affiliate Program and Earn Commission on Every Sale you Drive
How does it work?
TheWatchery.com has partnered with the Google Affiliate Network. It’s absolutely free to join and as a member of the program, you will be able to add special tracking links to your website or other online media advertising TheWatchery.com. When a consumer clicks on these links, their activity is tracked through Google’s system and you will receive a commission when the consumer completes a purchase on our site.
Benefits of the Program
- 6% flat rate commission on every sale
- Plus enjoy periodic bonus offers and performance incentives
- 30 day return period
- That means that if a consumer leaves our site and returns to make a purchase within 30 days, you still receive credit for the sale
- Average order value of $400.00
- That means an average of $24 in your pocket for every sale you send us
- Frequent newsletters containing new site information as well as coupons and offers to better help you promote the site
- A full inventory of links and banners in various sizes at your disposal
- A team of dedicated account managers available to assist you in any way
- Your success is our success!
Want to learn more or need assistance? Click HERE to contact us today!
Join today and start earning with TheWatchery.com!
Terms & Conditions:
While Supplies Last.
FREE watches are guaranteed to be 100% authentic and come with original manufacturer’s serial numbers intact. FREE watches do not include our warranty. Watches are sold as a final sale. No returns or exchanges will be accepted.
The free watch giveaway only applies at the time of purchase. Please be sure to choose the free watch before completing your order.
The free watch giveaway cannot be combined with any dollar value coupons
Returns & Exchanges:
Returns or exchanges of original purchases must include the FREE watch.
If the FREE watch is not returned, the cost of the watch (as advertised on our website) will be deducted from your refund. If the free watch is not for sale on our website, its selling price (calculated at 50% off the list price) will be deducted from your refund.
Some FREE watches may be floor samples or watch returns. All watches are in working condition. Some may have scratching or minor wear and may not come with the original box and papers.
Offer does not apply to special order items.
Bing Cashback Terms & Conditions:
- Bing Cashback promotion cannot be combined with coupon codes or any other promotions. Using a coupon code will automatically void the Cashback promotion. Luckily, you won't need a coupon (yes, Bing Cashback is that good).
- You must shop directly through Bing to be eligible for Cashback. Following a link to our website from another 3rd party affiliate/advertiser will not count towards this promotion. (after all, there's only one Bing - thank you, Bill Gates!)
- Bing Cashback is limited to orders under $12500.
- Bing Cashback can only be applied to orders placed online. Phone-based orders are ineligible for this promotion. (no worries... it's always easier to click than to call)
- Your Internet browser must be set to accept cookies in order for the Bing Cashback promotion to work. (most browsers have this feature enabled but it always pays to double-check)
- Cancelled orders, Product Exchanges, and Returns automatically void eligibility for the Bing Cashback promotion. Once an RA # (return authorization number) is requested, the void goes into effect. (don't worry, you can always place a new order online to be eligible)
- All orders must be verified before a sale is considered final (for your protection - and ours).
- Thewatchery.com can change the price of any product at any time. The same goes for Bing Cashback amounts - they can change at any time.
- The Bing Cashback amount that you receive is based on the Cashback amount presented to you at time of purchase.
- Bing Cashback is only available for new purchases. Any orders made in the past are ineligible.
- In addition to TheWatchery.com’s Terms and Conditions, you must read and agree to Microsoft’s Bing cashback Terms and Conditions in order to be eligible for this promotion. If there are any conflicts between the two, TheWatchery.com’s Terms and Conditions will supersede that of Microsoft’s.
- If Microsoft is unable to provide cashback, for any reason, TheWatchery.com will not be held responsible. Please contact Microsoft directly to resolve any issues regarding the receipt of cashback.
- You may return a product up to 30 days from the date of purchase, according to our Return Policy. The Bing cashback promotion does not supersede or provide exception to this policy.
- Hey, are you still reading this? It's time to go shopping... take advantage of Bing cashback today!
The Watchery Help Topics
