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Code #: 988-998-9811
1-866-843-9282   Contact us

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• What can be returned?
• How do I return a watch?
• How do I return a gift?

• What should I do if my watch breaks?
• How do I send my watch for repairs?

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Customer Testimonials

Good Morning Miriam,

Thank you very much. Now, I can say with confidence if any family members ask where we got our son's watch, The Watchery will be our response and with a very good story to tell.

You know Miriam, my husband & I typically do not spend that kind of $$ for a watch, but it was for our son's graduation, and he loved it...So, I thank you most sincerely for your service.

Today, customer service is not like it used to be, but at The Watchery...it is.

Patti Baran

Patti Baran, E. Longmeadow, MA, 11/09/09

Hi. My name is Ben and I had the distinct pleasure of working with Zack to purchase a men's Concord Delirium 18kt gold watch with diamonds on the sides of the bezel (your item 0311002). It arrived as promised, on time, new but the fit was a bit snug.

I then had the distinct pleasure of speaking with Carlotta who then introduced me to Molly. I also had the distinct privilege to chat and e-mail Eddie Shaer who got Katy to get in touch with me and now the whole thing seems to be handled quite well and to my great satisfaction.

I want to express my gratitude to all of you who made this (somewhat expensive) sale, go smoothly from start to finish. I would rate The Watchery as follows;

Sales 100%
Customer Service 100%
Cust. Service after sale 100%
Overall Cust. Satisfaction 110%
Referral to Friends/Family 100%

Thanks to each and every one of you for making this special gift, that more special.

Ben

Ben, Tarzana, CA, 11/09/09

What should I do if my watch breaks?

Please read our warranty policy . If the damage is covered in the warranty, please contact us by email at repairs@thewatchery.com or by phone at 1-866-843-9282 and press 2, a customer service representative for information on how to have it repaired.

How do I send my watch for repairs?

If you have been advised by TheWatchery to send your watch in for repairs, you will be given a Return Authorization No. (RA#) to be boldly displayed on the outside of the box. A watch returned without a pre-assigned RA# clearly written on the outside of the box will not be accepted. In order to process your repair you must include a repair form ( download here ).

Repairs should be sent by prepaid insured traceable mail courier. The tracking number for your return must be emailed to us upon shipment. Shipping and insurance costs for warranty returns to The Watchery are the responsibility of the customer.