TheWatchery.com Help Center

Customer Testimonials

Good Morning Miriam,

Thank you very much. Now, I can say with confidence if any family members ask where we got our son's watch, The Watchery will be our response and with a very good story to tell.

You know Miriam, my husband & I typically do not spend that kind of $$ for a watch, but it was for our son's graduation, and he loved it...So, I thank you most sincerely for your service.

Today, customer service is not like it used to be, but at The Watchery...it is.

Patti Baran

Patti Baran, E. Longmeadow, MA, 11/09/09

Hi. My name is Ben and I had the distinct pleasure of working with Zack to purchase a men's Concord Delirium 18kt gold watch with diamonds on the sides of the bezel (your item 0311002). It arrived as promised, on time, new but the fit was a bit snug.

I then had the distinct pleasure of speaking with Carlotta who then introduced me to Molly. I also had the distinct privilege to chat and e-mail Eddie Shaer who got Katy to get in touch with me and now the whole thing seems to be handled quite well and to my great satisfaction.

I want to express my gratitude to all of you who made this (somewhat expensive) sale, go smoothly from start to finish. I would rate The Watchery as follows;

Sales 100%
Customer Service 100%
Cust. Service after sale 100%
Overall Cust. Satisfaction 110%
Referral to Friends/Family 100%

Thanks to each and every one of you for making this special gift, that more special.

Ben

Ben, Tarzana, CA, 11/09/09



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Warranty

Our warranty covers the watch movement and battery replacement for two years from the date of purchase and excludes watch case, bracelet, straps, crown/stem, crystal/glass, finishes, damage caused by excessive wear-and-tear and/or physical abuse and damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations.

Please make sure to inspect your watch to see that it is in perfect working order before wearing or removing any tags or factory tape. All our watches are 100% brand new and should keep accurate time. Once a watch has had its tags removed or has been worn or sized we can only repair the watch if needed and send it back to you. However, we cannot accept it as a return for a refund.

This warranty gives you specific legal rights and you may have other rights that vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.

This warranty is valid only at TheWatchery.com. Improper repair or warranty service performed by someone other than TheWatchery.com will void this warranty. TheWatchery.com disclaims any liability for consequential or incidental damages for breach of written or implied warranty of this watch, including merchantability or fitness for a particular purpose.

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