TheWatchery.com Help Center

Customer Testimonials

Good Morning Miriam,

Thank you very much. Now, I can say with confidence if any family members ask where we got our son's watch, The Watchery will be our response and with a very good story to tell.

You know Miriam, my husband & I typically do not spend that kind of $$ for a watch, but it was for our son's graduation, and he loved it...So, I thank you most sincerely for your service.

Today, customer service is not like it used to be, but at The Watchery...it is.

Patti Baran

Patti Baran, E. Longmeadow, MA, 11/09/09

Hi. My name is Ben and I had the distinct pleasure of working with Zack to purchase a men's Concord Delirium 18kt gold watch with diamonds on the sides of the bezel (your item 0311002). It arrived as promised, on time, new but the fit was a bit snug.

I then had the distinct pleasure of speaking with Carlotta who then introduced me to Molly. I also had the distinct privilege to chat and e-mail Eddie Shaer who got Katy to get in touch with me and now the whole thing seems to be handled quite well and to my great satisfaction.

I want to express my gratitude to all of you who made this (somewhat expensive) sale, go smoothly from start to finish. I would rate The Watchery as follows;

Sales 100%
Customer Service 100%
Cust. Service after sale 100%
Overall Cust. Satisfaction 110%
Referral to Friends/Family 100%

Thanks to each and every one of you for making this special gift, that more special.

Ben

Ben, Tarzana, CA, 11/09/09



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Order Changes and Cancellations

How do I change or cancel my order?
Because we try to ship orders very quickly, there is a limited amount of time during which we can modify or cancel your order. If you would like to modify or cancel your order, please email us at orders@TheWatchery.com and include your order number and change/cancellation request. If you would like to change your order, please specify which watch you would like to exchange it for.

We will respond to your email to let you know if we were able to modify or cancel your order of if it was already sent to shipping. Once you receive your order, you may contact us for a return authorization number to return your order per our return policy .

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