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Code #: 988-998-9464
1-866-843-9282   Contact us

• Domestic US
• International
• Do you charge sales tax?
• Is my payment secure?

• What are my shipping options?
• When will you ship my order?
• Do you ship internationally?
• P.O. Boxes, APO and FPO orders
• Signature Requirement

• What can be returned?
• How do I return a watch?
• How do I return a gift?

• What should I do if my watch breaks?
• How do I send my watch for repairs?

• Sales policy
• Product Description
• Company overview
• Hours of operation

• Free Watch Giveaway
• Bing Cashback

Customer Testimonials

Good Morning Miriam,

Thank you very much. Now, I can say with confidence if any family members ask where we got our son's watch, The Watchery will be our response and with a very good story to tell.

You know Miriam, my husband & I typically do not spend that kind of $$ for a watch, but it was for our son's graduation, and he loved it...So, I thank you most sincerely for your service.

Today, customer service is not like it used to be, but at The Watchery...it is.

Patti Baran

Patti Baran, E. Longmeadow, MA, 11/09/09

Hi. My name is Ben and I had the distinct pleasure of working with Zack to purchase a men's Concord Delirium 18kt gold watch with diamonds on the sides of the bezel (your item 0311002). It arrived as promised, on time, new but the fit was a bit snug.

I then had the distinct pleasure of speaking with Carlotta who then introduced me to Molly. I also had the distinct privilege to chat and e-mail Eddie Shaer who got Katy to get in touch with me and now the whole thing seems to be handled quite well and to my great satisfaction.

I want to express my gratitude to all of you who made this (somewhat expensive) sale, go smoothly from start to finish. I would rate The Watchery as follows;

Sales 100%
Customer Service 100%
Cust. Service after sale 100%
Overall Cust. Satisfaction 110%
Referral to Friends/Family 100%

Thanks to each and every one of you for making this special gift, that more special.

Ben

Ben, Tarzana, CA, 11/09/09

What are my shipping options?

For PayPal purchases, as per PayPal requirements, we can only ship your order to the address confirmed on your PayPal account.

When will you ship my order?

If you’ve shopped with us in the past, you know that we do our best to ship items on the same day, if received and verified before 3pm EST. Whenever possible, we also like to send an email with your shipping notice and tracking information the evening after your item is shipped. But please don’t be surprised if your item arrives before our email does—especially around the holidays and during special sales.

Do you ship internationally?

TheWatchery.com ships to most international destinations via insured international priority FedEx or UPS. The price is only $59.95. If we are unable to ship to your destination with full insurance, we will contact you immediately prior to shipment.

Many countries charge a Value Added Tax (VAT) or a Goods and Services Tax (GST) on goods consumed or received in that country. Here is a table listing various VAT charges by country.

P.O. Boxes, APO and FPO orders

Orders to P.O. Boxes, APOs and FPOs are shipped using the US Postal Service, often causing considerable delays.

Signature Requirement

For your security, all orders require an authorized signature upon delivery. Please be sure that an adult authorized to sign for your package is available at the ship-to address. Your item will arrive via UPS or FedEx, and is fully insured during transit. We are unable to have packages held for pick up. Please be sure to have your order shipped to an address where an adult is available to sign upon delivery.