Phone orders please mention:
Customer Testimonials
Good Morning Miriam,
Thank you very much. Now, I can say with confidence if any family members ask where we got our son's watch, The Watchery will be our response and with a very good story to tell.
You know Miriam, my husband & I typically do not spend that kind of $$ for a watch, but it was for our son's graduation, and he loved it...So, I thank you most sincerely for your service.
Today, customer service is not like it used to be, but at The Watchery...it is.
Patti Baran
Patti Baran, E. Longmeadow, MA, 11/09/09
Hi. My name is Ben and I had the distinct pleasure of working with Zack to purchase a men's Concord Delirium 18kt gold watch with diamonds on the sides of the bezel (your item 0311002). It arrived as promised, on time, new but the fit was a bit snug.
I then had the distinct pleasure of speaking with Carlotta who then introduced me to Molly. I also had the distinct privilege to chat and e-mail Eddie Shaer who got Katy to get in touch with me and now the whole thing seems to be handled quite well and to my great satisfaction.
I want to express my gratitude to all of you who made this (somewhat expensive) sale, go smoothly from start to finish. I would rate The Watchery as follows;
Sales 100%
Customer Service 100%
Cust. Service after sale 100%
Overall Cust. Satisfaction 110%
Referral to Friends/Family 100%
Thanks to each and every one of you for making this special gift, that more special.
Ben
Ben, Tarzana, CA, 11/09/09
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Payment Options—Domestic U. S.
TheWatchery.com gladly accepts these payments for U. S. orders:
- Credit Card (Visa/Mastercard, American Express, Discover)
- Google Checkout
- PayPal (Up to $10,000.00 per purchase. Shipping address must be a PayPal confirmed address.)
- Certified check
- Money order
- Bank wire transfer
We never charge your account until we are ready to ship your order!
Please Note: Due to a recent upsurge in personal checks fraud, we cannot accept personal checks.
TheWatchery.com gladly accepts these payments for international orders:
- Credit Card (Visa/Mastercard, American Express, Discover)
- PayPal (Up to $10,000 per purchase. Shipping address must be a PayPal confirmed address)
- Certified Check
- Bank Wire Transfer
We do not accept Google Checkout or money orders on international orders.
We never charge your account until we are ready to ship your order!
Please note: we cannot be responsible for additional costs such as customs, duties, VAT, etc. To see an estimate of the VAT you may pay, click here. Since customs policies vary widely from country to country and are constantly changing, we cannot guarantee the accuracy of this estimate, so please contact your local customs office for an estimate before ordering. Please note that we must declare the amount that you paid for your watch on the invoice included with the shipment. Sorry, we cannot declare the watch as a gift when shipping.
All items shipped to any address outside the United States are considered final sales and cannot be returned.
Items shipped within New York State ONLY are charged with 8.625% sales tax. Sales tax is NOT applicable on orders shipped anywhere outside of New York State.
We go to great lengths to ensure that your purchase at TheWatchery.com is protected by state-of-the-art data encryption technology (SSL) to protect against loss, misuse or alteration of your user information. In addition, we use an Internet fraud protection screening system to protect your identity and your credit card transactions. Finally, we maintain an international fraud-prevention department to verify each credit card order and screen it for fraud.
Please be aware that you may be contacted by one of our verification representatives after your order is placed. To avoid needless delay to your order, please be available at the phone number or email address you have provided so that we are able to contact you if necessary.
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